Update on phone frustration

We received this month's bill and, amazingly enough, Telstra had stopped charging us $11.00 for the T-Box. Oh yes. They had, instead, charged us well over $200 as a cancellation charge.

Needless to say, after a mild heart-attack, I contacted Telstra. No more going through the accounts department for me. I went straight to the heart of it and called complaints. I spoke to a lovely chap who took one look at the record of calls on his computer, took a deep breath and apologised wholeheartedly. He sorted it out, confirmed that there had been a huge mistake and then thanked me for being so nice about it and not shouting at him.

And so it ends.

Until next month...